Zanzibar Serena Hotel is located on the seafront in Stone Town, which is the oldest section of Zanzibar City. The hotel is 15 KM from Abeid Amani Karume International Airport
More than a Hotel, a piece of History. Perfect escape from its bustling surroundings, come discover total serenity at this alluring hotel.
Superb breakfast included
Treatment rooms
Swimming pool and pool deck
Conference and event facilities
Swahili feasts with Live Taarab music
Live music nightly
Standard rooms are presented in traditional Swahili style featuring traditional niches, fretwork cabinets and a cool blue and white colour scheme. Each room has either a king-sized bed with mosquito netting or twin beds.
| Air conditioning | Minibar |
| Private balcony | Safe |
| Flat-screen TV with cable channels | Bathrobe, slippers |
| Coffee/tea making station | V/3-pin (square) sockets and shaver sockets |
| Complimentary Wi-Fi | 24-Hour room service |
Prime Rooms are presented in traditional Swahili style featuring traditional niches, fretwork cabinets and brightly coloured coastal cotton soft furnishings in cool blue. The four-poster beds are draped in mosquito nets and are generously king-sized.
| Air conditioning | Minibar |
| Private balcony | Safe |
| Flat-screen TV with cable channels | Bathrobe, slippers |
| Coffee/tea making station | V/3-pin (square) sockets and shaver sockets |
| Complimentary Wi-Fi | 24-Hour room service |
Executive Suites offer a magnificent bedroom with four-poster bed, a sumptuous bathroom (with bath and shower) and a relaxing sitting room (with TV and mini bar), which opens onto a magnificent L-shaped balcony with panoramic ocean views, its own al fresco cocktail area and a double hammock.
| Air conditioning | Minibar |
| Private balcony | Safe |
| Flat-screen TV with cable channels | Bathrobe, slippers |
| Coffee/tea making station | Sitting Room |
| Complimentary Wi-Fi | 24-Hour room service |
Serena Hotels recognizes that in the current uncertain climate, potential clients wishing to travel in the near future may be uncomfortable with making booking commitments.
We wish to assure you that in response to the continued developments with the COVID-19 outbreak around the world, we have taken extra steps to ensure our customers’ health & comfort, and provide them with confidence and peace of mind during their stay at Serena Hotels.
We believe it is in our interest that every effort is made to encourage clients to continue booking and wish to assure you that we will be flexible in respect to booking terms and conditions during this sensitive period by accommodating requests for waiver of cancellation charges, special consideration on deposits / final payments or postponement of travel in a bid to encourage clients to book in advance.
March to June 2020
Serena Hotels will not raise any cancellation charges for bookings cancelled for travel period between now and End June 2020. except for the below:
Peak Season : July to September
It is our expectation that there should be minimal cancellations for the peak season.
However, we request that you engage with all your partners to ensure that we get early updates on any intended
cancellations or deferred bookings and this will also enable us manage your new booking requests more efficiently.
To manage this period, we have reviewed our cancellation policy to as below:
Shoulder Season October to mid December 2020
Release period reduced to 7 days.
Deposit and payments as per contract.
We thank you for your support and rest assured of our commitment to work closely with you during this difficult phase.
MANAGEMENT
Tourism Promotion Services (TPS), Serena Hotels Serena Hotels offers quality accommodation in a collection of 24 up-market hotels, safari lodges, camps and resorts within 6 countries in the Eastern Africa region (Kenya, Tanzania, Zanzibar, Uganda, Rwanda and Mozambique) and 11 properties in Asia (Afghanistan, Pakistan and Tajikistan). These properties are strategically located to offer exciting circuits for guests in some of the most exquisite and prime locations in Eastern Africa and Asia. With a focus on product, service standards and guest satisfaction, Serena Hotels continues in its quest to be the hotel of choice for the discerning traveller providing guests with quality accommodation, conference and holiday solutions.
Serena takes pride in the level of personal care and warmth of welcome that it extends to its guests. Each Serena property is designed to complement its environment, while nurturing the landscape, culture and community that surrounds it. The Serena Group leads the industry in East African eco-awareness and eco-policy implementation.
